Kozdem provides insured shipments wherever you are in the world with its contracted logistics companies that specialize in furniture transportation.
With our expert team, we make reliable delivery to your door with all our packaging, logistics and customs services without tiring our customers in this process.
FREQUENTLY ASKED QUESTIONS
1) Can we order from abroad?
Yes, as Kozdem, wherever you are in the world, we deliver the product you bought to your address with insurance.
The entire export and transportation process, from packaging to transportation, is managed by us.
2) How long does it take to get my orders?
Since we produce special production, delivery time varies according to the nature of the requested product. Production time takes an average of 15-20 days. The distance the product will take also affects the delivery time.
It also takes 7-10 days for the product to reach you. (For European center)
In general, the product you request reaches your address within 25-30 days on average for the European center. (You can get detailed information about this issue by calling us.)
3) How much do I pay? How is pricing done? How much is the carriage fee?
You make 3 different payments for the products you import from Kozdem.
Product Price: The fee you will pay to our company for your purchased products.
Tax: We do not charge +VAT for the products we export due to the VAT discount. You pay the tax on the products according to the country you are in.
Carriage Fee: Carriage costs are determined by the size, weight and destination of your products.
4) What if the products are damaged during transportation?
We ship our products to our customers with insurance. We carefully select the transport companies we work with, and we minimize the risk of damage with a special packaging system. In case of negativities that may occur, we ensure that the problem is immediately solved with our after-sales support.
